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| Attitudes Make or Break an Organization |
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When you think of workplace attitudes you must ask yourself the simple question: would you want an employee who is extremely good at his or her job but has a bad attitude or an average employee who has a positive attitude? I believe the overwhelming response would be for the later because we all have learned the hard way that bad attitudes can reduce the effectiveness of ones organization. The fact is that skills can be taught but an attitude is often difficult to change. The question often asked is what is an attitude? To some it's a mindset, a way of thinking but that's only partly right. The bigger picture is that an attitude is a habit of thought. It defines how one looks at their world and workplace. What employers want are people with attitudes that think "I can," not "I can't." This one day seminar is devoted to the building blocks that lead to positive attitudes. Our trainer will show participants how to find, keep and maintain an approach that leads to a positive outlook. This highly interactive course includes interactive session as well as self evaluations to help individuals create an open mind and heart to developing a more productive, meaningful work life. This session will look at:
- How does one understand the importance of having a positive attitude
- How to develop and maintain positive feelings and thoughts in the workplace
- How a positive attitude leads to more productivity and a commitment to doing things right
- How attitudes impact and influence those around us
- The relationship between positive attitudes and internal and external customer satisfaction
- Identifying personality and attitudes - our true "colors"
- Creating personality matrix-the value of it
- Emotions and attitudes
- Anger-when, why, how, who
- Attitude "revamp", a process and project
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| Electric Power Systems Knowledge for Non-Technical Personnel |
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This course is designed to provide non-technical personnel with a broad overview and understanding of the basic components, terminology, and operational concepts concerning the operation of an electric utility power system from the point of generation through distribution. The two-day course will cover: an overview of electricity and electrical power systems, conventional and alternative power generation methods, customer service issues regarding supply side services as well as end uses, load forecasting, pricing and rates, and power system operations.
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| Fiber Optics Fundamentals |
| This one-day training program will focus on the history and theory behind fiber optics. Participants will learn about the advantages and disadvantages of optical fiber, system characteristics, as well as system parameters. Other topics to be covered include: optical fiber types, fiber optics system components, causes of loss in fiber optic system, and the basics of fiber optics troubleshooting. |
| Fiber Optics Splicing and Troubleshooting |
| This day and a half training session is a mix of theory and practical hands-on application. Participants will be exposed to the basics of fiber splicing utilizing fusion and mechanical splicers. In addition, participants will learn about installing end connectors, testing with an OTDR, and testing connections. In the second half, participants will learn how to troubleshoot a system using various techniques, including: end-to-end attenuation testing, fault location, transmitter and receiver level testing, and cable acceptance. Participants will also learn about the various cable testing methods. |
| How to Better Manage Workplace Conflicts |
| This one-day seminar is designed to provide participants with an understanding of the dynamics of workplace conflicts and strategies of how to better manage those conflicts and improve relationships. Participants will gain insight into why conflicts can last so long and what you can do to resolve them. The seminar will focus on the five elements of the retaliation cycle and how to handle them, how to stay engaged in a productive, solution focused conversation even if you get emotional, how to create the ideal setting for resolving disputes and help other people resolve theirs, learn how to prevent and avoid conflicts from occurring, and how to create win/win resolutions. Through group discussions and video role-playing, participants will leave with an improved understanding of how to deal with difficult workplace situations. |
| Installation and Maintenance of Outside Plant Fiber Optic Cable |
| This two-day seminar is designed to Introduce the five methods of installing fiber optic cable in the outside environment, giving each method's advantages, disadvantages and concerns as well as learning about various testing and maintenance issues associated with all five methods. In addition, participants will gain an understanding of the reasons for each cable's design and which design best fits the client's specific situation. |
| RUS Form 7-A Look Into Electric Cooperative Management |
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Form 7 is the Financial and Statistical Report submitted monthly to the USDA Rural Utilities Service. This report is based on the system's accounts and other departmental records and reflects the status of the system at the time of the report. The information in the report's 16 sections helps the board, the management team, and employees understand the performance of the cooperative. In addition, the report is connected to other studies and reports prepared by the management team and departmental leaders. Understanding the information and grasping the cooperative's financial philosophy helps board members to make consistent policy and financial decisions; helps the CEO, vice presidents, and department leaders to construct sound procedures and policy recommendations and to prepare appropriate financial strategies; and helps cooperative employees understand the impact of their daily activities to the cooperative's bottom line. The purpose of this training session is to:
• Assist participants in understanding the financial picture of the cooperative
• Provide useful decision making information
• Assist the cooperative team in operating more efficiently and effectively
• Demonstrate how the various financial and management reports are integrated
• Demonstrate how decisions are interrelated and impact several areas of the cooperative's operations
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| Substation Operations and Safety |
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The key to reducing downtime in an electric utility system is having well trained employees. Understanding the operations, safety, and troubleshooting of a utility's substations is essential to this training. This three-day training program is designed to provide participants with a working knowledge of substation equipment and their identification and function. Participants will gain insight into the importance substations play in system operations and reliability, which have a major impact on customer satisfaction. The course will cover such topics as:
- Substation safety
- Troubleshooting based on relay targets
- Line coordination
- Reclosures
- Sectionalizers
- Fusing
- Troubleshooting safety
- Maintaining and building customer satisfaction
- Understanding voltage regulators and settings
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| The Impact of Warehousing and Purchasing On the Cooperative's Bottom Line |
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The warehouse and purchasing functions serve as the bridge between administration functions and operations. As such, completing tasks accurately and timely is critical. Furthermore, harmonious relationships that foster teamwork are crucial for precise work, accurate tasks, and positive attitudes. Effectiveness in these areas can determine if warehousing and purchasing contribute to a financially successful bottom line. In the workshop, participants will focus on the following areas:
- Best practices in warehousing and purchasing
- Personality types and how they can contribute to productive teams and lessen conflict and stress
- RUS Form 7 and how purchasing and warehousing fit in the cooperative's financial picture
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| What Can Go Wrong with Your Fiber System and Why |
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This one (or two) day program is designed to provide participants with a clear understanding of what can go wrong with a fiber system and how the problems can be addressed and corrected. Participants will learn about the problems that can arise during the design or installation process, what can happen if installation crews are not properly trained, and what clues to look for when a failure occurs. Also covered during the class will be an update on the fiber types currently in the market place and what is on the horizon as well as a ‘buyers beware' profile on cable specifications and installation. Some additional points of interest are:
- Troubleshooting system design and installation problems
- Learning to trace what might have happened to cause failure
- Troubleshooting animal damage
- A comparison of buried, duct, and aerial installation
- An update on competing cable manufacturers type, price, quality, and country of origin
- Understanding IEEE standards
- The hardware limitations and advantages for various FTTH (fiber to the home) manufacturers
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